BNSP Certificate
Sertifikat IV Bidang Kantor Depan (Front Office)
Enhance your professional competence and career with official certification from the National Professional Certification Agency (BNSP). Nationally and internationally recognized, in accordance with Indonesian industry standards.
Professional Consultation
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BNSP Certification Consultant
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What is BNSP Certificate Sertifikat IV Bidang Kantor Depan (Front Office)?
BNSP Certificate Sertifikat IV Bidang Kantor Depan (Front Office) is an official competency recognition issued by National Professional Certification Agency (BNSP), the Indonesian government agency authorized for professional certification.
Certificate Validity Period
Valid For: 3 Years
Certificate must be renewed every 3 years to maintain competency recognition
Certificate Type
Competency CertificationWhy is BNSP Certificate Important?
In the era of the ASEAN Economic Community (AEC), competency certification has become the minimum standard for working in various industrial sectors. BNSP Certificate provides formal recognition of your expertise in accordance with the Indonesian National Competency Standards (SKKNI).
7 Main Benefits of Having BNSP Certificate Sertifikat IV Bidang Kantor Depan (Front Office)
Best investment for your professional career development
Official & Legal Competency Recognition
Receive formal recognition from the Indonesian government that you have competency according to national standards. Certificate is valid throughout Indonesia and recognized by the industry.
Enhance Career Opportunities & Promotion
Many companies require BNSP certification for certain positions. With this certificate, your chances of job promotion and salary increase significantly by 30-50%.
Meet Tender & Project Requirements
Many government and private tenders require BNSP-certified workers. With this certificate, your company is more competitive in bidding for projects.
Increase Professional Confidence
Certification provides external validation of your abilities, increasing confidence in carrying out professional tasks and responsibilities.
Internationally Recognized
BNSP Certificate refers to international standards and is recognized within the ASEAN framework, opening job opportunities in ASEAN countries through ASEAN Mutual Recognition Arrangement (MRA).
Sustainable Competency Development
The certification process helps you identify competency gaps and development areas, encouraging continuous learning and improvement.
Networking with Certified Professionals
Join a community of certified professionals, opening access to networking, knowledge sharing, and business collaboration opportunities.
Requirements & Required Documents
To participate in the BNSP certification process Sertifikat IV Bidang Kantor Depan (Front Office), you need to prepare the following documents:
Identity Card
Copy of valid ID Card/Identity
Passport Photo
3×4 passport photos with any background (2 copies)
Education Certificate
Copy of latest education certificate, legalized
Curriculum Vitae (CV)
Complete CV with education and work history
Work Portfolio
Sample work reports or project portfolio
Reference Letter
Reference letter from company/institution
Job Description
Job description relevant to the scheme
Old Certificate (If Any)
Copy of expired certificate for renewal
Important Note
Requirements may vary depending on the Professional Certification Agency (LSP) chosen. Contact our consultants for detailed information and document preparation assistance.
Need Help Preparing Documents?
Our team is ready to help you prepare all documents required for the certification process
Enhance your professional value with an official BNSP Certification. Nationally recognized & opens broader career opportunities.
Competency Units to be Tested
BNSP Certification Sertifikat IV Bidang Kantor Depan (Front Office) covers 35 competency units that participants must master:
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Unit 1: Memproses Transaksi Keuangan Penjualan
D1.HFA.CL7.01Technical competency tested according to Indonesian National Competency Standards (SKKNI)
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Unit 2: Menerima Dan Memproses Reservasi
D1.HFO.CL2.01Technical competency tested according to Indonesian National Competency Standards (SKKNI)
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Unit 3: Menyediakan Lauyanan Resepsionis Untuk Akomodasi
D1.HFO.CL2.03Technical competency tested according to Indonesian National Competency Standards (SKKNI)
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Unit 4: Melakukan Audit Malam
D1.HFO.CL2.06Technical competency tested according to Indonesian National Competency Standards (SKKNI)
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Unit 5: Menerima Dan Meneruskan Telepon Masuk
D1.HFO.CL2.09Technical competency tested according to Indonesian National Competency Standards (SKKNI)
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Unit 6: Menyediakan Layanan Informasi Pelayanan Hotel
D1.HFO.CL2.11Technical competency tested according to Indonesian National Competency Standards (SKKNI)
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Unit 7: Menyediakan Pelayanan Telepon Internasional
D1.HFO.CL2.12Technical competency tested according to Indonesian National Competency Standards (SKKNI)
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Unit 8: Menyusun Dokumen, Laporan, Dan Lembar Kerja Pada Komputer
D1.HGA.CL6.07Technical competency tested according to Indonesian National Competency Standards (SKKNI)
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Unit 9: Mendesain, Menyiapkan, Dan Menyajikan Berbagai Jenis Laporan
D1.HGA.CL6.08Technical competency tested according to Indonesian National Competency Standards (SKKNI)
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Unit 10: Menggunakan Peralatan Dan Teknologi Bisnis Yang Umum
D1.HGA.CL6.12Technical competency tested according to Indonesian National Competency Standards (SKKNI)
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Unit 11: Melatih Keterampilan Kerja Untuk Orang Lain
D1.HHR.CL8.03Technical competency tested according to Indonesian National Competency Standards (SKKNI)
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Unit 12: Mengelola Sistem Asesmen Untuk Pelatihan
D1.HHR.CL8.06Technical competency tested according to Indonesian National Competency Standards (SKKNI)
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Unit 13: Bekerjasama Secara Efektif Dengan Pelanggan Dan Kolega
D1.HOT.CL1.01Technical competency tested according to Indonesian National Competency Standards (SKKNI)
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Unit 14: Bekerja Dalam Lingkungan Sosial Yang Berbeda
D1.HOT.CL1.02Technical competency tested according to Indonesian National Competency Standards (SKKNI)
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Unit 15: Menerapkan Prosedur Kesehatan Dan Keselamatan Kerja
D1.HOT.CL1.03Technical competency tested according to Indonesian National Competency Standards (SKKNI)
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Unit 16: Melakukan Prosedur Klerikal
D1.HOT.CL1.05Technical competency tested according to Indonesian National Competency Standards (SKKNI)
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Unit 17: Mengakses Dan Mendapatkan Data Berbasis Komputer
D1.HOT.CL1.06Technical competency tested according to Indonesian National Competency Standards (SKKNI)
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Unit 18: Berkomunikasi Melalui Telepon
D1.HOT.CL1.07Technical competency tested according to Indonesian National Competency Standards (SKKNI)
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Unit 19: Memelihara Pengetahuan Industri Perhotelan
D1.HOT.CL1.08Technical competency tested according to Indonesian National Competency Standards (SKKNI)
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Unit 20: Mengembangkan Dan Memperbaharui Pengetahuan Tentang Industri Pariwisata
D1.HOT.CL1.09Technical competency tested according to Indonesian National Competency Standards (SKKNI)
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Unit 21: Mempromosikan Produk Dan Layanan Kepada Pelanggan
D1.HOT.CL1.10Technical competency tested according to Indonesian National Competency Standards (SKKNI)
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Unit 22: Menangani Dan Menyelesaikan Situasi Konflik
D1.HOT.CL1.11Technical competency tested according to Indonesian National Competency Standards (SKKNI)
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Unit 23: Melakukan Prosedur Dasar Pertolongan Pertama
D1.HOT.CL1.12Technical competency tested according to Indonesian National Competency Standards (SKKNI)
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Unit 24: Melaksanakan Tugas Perlindungan Anak Yang Relevan Dengan Industri Pariwisata
D1.HOT.CL1.13Technical competency tested according to Indonesian National Competency Standards (SKKNI)
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Unit 25: Memberikan Dukungan Profesional Kepada Kolega Bisnis
D1.HRM.CL9.05Technical competency tested according to Indonesian National Competency Standards (SKKNI)
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Unit 26: Memelihara Kualiltas Pelayanan Pelanggan/Tamu
D1.HRM.CL9.06Technical competency tested according to Indonesian National Competency Standards (SKKNI)
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Unit 27: Merencanakan dan Menerapkan Aktivitas Penjualan
D1.HSM.CL5.02Technical competency tested according to Indonesian National Competency Standards (SKKNI)
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Unit 28: Menciptakan Dan Menjaga Tempat Kerja Yang Aman Dan Aman
D1.HSS.CL4.01Technical competency tested according to Indonesian National Competency Standards (SKKNI)
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Unit 29: Menjaga Keamanan Lokasi Dan Properti
D1.HSS.CL4.02Technical competency tested according to Indonesian National Competency Standards (SKKNI)
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Unit 30: Menangani Orang Mabuk
D1.HSS.CL4.07Technical competency tested according to Indonesian National Competency Standards (SKKNI)
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Unit 31: Merencanakan Dan Melaksanakan Evakuasi Lokasi
D1.HSS.CL4.10Technical competency tested according to Indonesian National Competency Standards (SKKNI)
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Unit 32: Berkomunikasi Dalam Bahasa Inggris Di Telepon
D1.LAN.CL10.03Technical competency tested according to Indonesian National Competency Standards (SKKNI)
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Unit 33: Menggunakan Bahasa Inggris Lisan Untuk Berdiskusi
D1.LAN.CL10.04Technical competency tested according to Indonesian National Competency Standards (SKKNI)
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Unit 34: Membaca Dan Menginterpretasikan Instruksi Dasar, Arah Dan / Atau Diagram
D1.LAN.CL10.08Technical competency tested according to Indonesian National Competency Standards (SKKNI)
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Unit 35: Berkomunikasi Secara Lisan dalam Bahasa Inggris pada Tingkat Operasional Dasar
D1.LAN.CL1.01Technical competency tested according to Indonesian National Competency Standards (SKKNI)
Need Training Before Competency Test?
We provide Technical Guidance (BIMTEK) programs to prepare you to face the competency test with confidence. Materials are tailored to the competency units being tested.
Training & Technical Guidance Program (BIMTEK)
Gaivo.co.id as part of PT. Gaivo Solusi Manajemen provides professional training and technical guidance services for BNSP certification preparation Sertifikat IV Bidang Kantor Depan (Front Office).
Experienced Instructors
Our instructor team has certification and more than 10 years of experience in the field of aktivitas jasa perorangan lainnya
Comprehensive Materials
Training materials are arranged according to the competency units tested, complete with case studies and practice
In-House Training
In-house training programs available for companies with minimum participants. Flexible schedule and location.
High Pass Rate
Our training participants have a competency test pass rate of over 95%
Want to know more about our training program?
Enhance your professional value with an official BNSP Certification. Nationally recognized & opens broader career opportunities.
Certification Process & Stages
The following are the complete stages of the process to obtain BNSP Certificate Sertifikat IV Bidang Kantor Depan (Front Office):
Consultation & Registration
Contact our team for initial consultation. We will help you choose the right certification scheme and prepare registration documents.
Document Verification
The Professional Certification Agency (LSP) will verify the completeness and suitability of your documents with the certification scheme requirements.
Training/Technical Guidance (Optional)
Attend training programs to prepare yourself for the competency test. Highly recommended for beginners or those who want to increase their chances of passing.
Competency Test
Taking the competency test which consists of: written test (theory), practical test, interview, and portfolio assessment by BNSP-certified competency assessors.
Assessment & Recommendation
Assessors conduct a comprehensive assessment of your competency test results and provide recommendations of competent or not yet competent.
Certificate Issuance
If declared competent, the BNSP certificate will be issued and can be verified for authenticity through the official BNSP website. Certificate is valid for 3 years.
Process Duration
The entire process from registration to certificate issuance takes approximately 2-4 weeks, depending on LSP schedule and document completeness.
BNSP Certificate Format Sample
Below is a sample of the official BNSP Certificate format you will receive:
Official BNSP Certificate format sample Sertifikat IV Bidang Kantor Depan (Front Office)
Each certificate has a unique registration number that can be verified on the BNSP websiteQR Code Verification
Equipped with QR code for authenticity verification
Digital Signature
Signed by LSP head and BNSP director
Valid for 3 Years
Can be renewed before expiration
Competency Testing Place (TUK)
BNSP Certificate competency test Sertifikat IV Bidang Kantor Depan (Front Office) can be taken at various Competency Testing Places (TUK) spread throughout Indonesia:
TUK Locations Available in:
Mobile TUK & Independent TUK: For companies with minimum participants, we can arrange competency tests at your location (in-house). Contact us for more information.
Looking for Nearest TUK in Your City?
Consult with our team for information on the nearest TUK and competency test schedule
Enhance your professional value with an official BNSP Certification. Nationally recognized & opens broader career opportunities.
Certification Participant Testimonials
What do they say who have successfully obtained BNSP certification with us
Frequently Asked Questions (FAQ)
Find answers to common questions about BNSP Certificate Sertifikat IV Bidang Kantor Depan (Front Office):
Ready to Enhance Your Career?
Don't delay any longer! Investing in BNSP certification is the best investment for your career future. With BNSP Certificate Sertifikat IV Bidang Kantor Depan (Front Office), you will have official recognition, broader career opportunities, and increased professional confidence.
Contact us now for a free consultation and get complete information about the certification process, costs, training schedule, and nearest TUK location in your city!
Enhance your professional value with an official BNSP Certification. Nationally recognized & opens broader career opportunities.
Contact Us
PT. Gaivo Solusi Manajemen
Ruko Grand Boulevard Blok U01A no 369
Bundaran 5 Citra Raya, Tangerang
Banten 15710, Indonesia
+62 811 1231 551
Business Hours
Monday - Friday: 09:00 - 17:00 WIB
Saturday: 09:00 - 14:00 WIB
Quick Response
Our customer service team is ready to serve you via WhatsApp 24/7
Data Security & Privacy
PT. Gaivo Solusi Manajemen is committed to protecting your personal data. We comply with applicable laws and regulations in Indonesia, including:
- Law No. 27 of 2022 on Personal Data Protection - We apply personal data protection principles in every process of managing certification participant data.
- Law No. 19 of 2016 on Electronic Information and Transactions - All electronic transactions and communications are carried out with a trusted security system.
Your personal data is only used for certification process purposes and will not be shared with third parties without your consent. For more information, please read our Privacy Policy.
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